Refund and Cancellation Policy
This refund and cancellation policy outlines how you can cancel or seek a refund for services that you have purchased through the Platform. Under this policy:
Cancellation Terms
Cancellations will only be considered if the request is made within 1 day of purchasing the service. However, cancellation requests may not be entertained if the service access has already been granted or if you have started using the service.
Process of cancellation will be initiated by the customer service team after the request is made. For cancellation, send an email to refunds@cseai.in
Service Quality Issues
In case of any issues with the service quality, please report to our customer service team immediately. The request would be reviewed and assessed by our team to determine appropriate action. This should be reported within 1 day of service activation.
If you feel that the service provided is not as described on the site or does not meet your expectations, you must bring it to the notice of our customer service within 1 day of service activation. The customer service team after looking into your complaint will take an appropriate decision.
Refund Processing
In case of any refunds approved by UPSC AI, it will take 7 days for the refund to be processed to you.
In case of Refund Approved and processd, It will be credited to your original payment method used for the purchase within 7 days.
Important Notes
- Cancellation requests must be made within 1 day of service purchase
- Service quality issues must be reported within 1 day of activation
- Refund processing time is 7 days
- Refunds will be processed to the original payment method used for the purchase
- Contact us at refunds@cseai.in for any queries or assistance